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Handbook M-41, TL-4, 03-01-98
Updated With Postal Bulletin Revisions Through April 5, 2001
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24 Undeliverable as Addressed (UAA) Mail
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241
Recording Address Change Information
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241.1
Entries from Form 3575
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241.11
When Form 3575, Change of Address Order, is received, enter following data
on Form 3982, Changes of Address:
a.
Effective date of change.
b.
Expiration date of change, if temporary.
c.
Customer's name.
d.
Customer's old address.
e.
Check whether family or individual.
f.
Customer's new mailing address. Carriers who receive Change of
Address cards that have the request for Court Ordered Protected
Individual (COPI) attached to them will log that the customer has
moved, with the notation "COPI Status" in the new address block.
Under no circumstances is the new address to be written or maintained
at the carrier case.
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241.12
Endorse Form 3575 with initials and route number.
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241.13
Deposit all Forms 3575 in designated location for daily transmission to the
Computerized Forwarding System (CFS) Unit. Do not hold Forms 3575 at the
carrier's case or delivery unit until the effective date.
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241.14
For any Form 3575 that may be effective on date received, place it in the
COA's entry mail slot on the case along with any mail for that customer.
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241.15
When a customer moves and does not leave a forwarding order, the carrier
must hold the customer's mail for up to 10 days, pending receipt of a change
of address. (Exception: Any mail containing specific instructions from the
sender printed on the envelope must be handled in accordance with those
instructions.) If a change of address is not received after 10 days, the carrier
must complete a Form 3575-Z to indicate that the customer has moved and
left no forwarding address. The held mail is bundled with the Form 3575-Z
and placed in the COA's mail entry slot.
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241.2
Entries from Form 3546
On receipt of Form 3546, Forwarding Order Change Notice, enter appropriate
data from Form 3546 on Form 3982, Changes of Address. Place Forms 3546
in designated location for delivery to CFS.
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241.3
Purpose and Duration of Form 3982
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241.31
Purpose
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241.311
Form 3982 provides a quick reference for carriers unfamiliar with customer
removals from the route so the mail for these customers can be withdrawn
from the case and bundled for forwarding by the CFS. (Exception: In a
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