[Text]
On Route
35
58
Handbook M-41, TL-4, 03-01-98
Update With Postal Bulletin Revisions
Through April 5, 2001
Exhibit 342
Answer all inquiries courteously. If
the inquiry or complaint cannot be
answered or settled to the customer's
satisfaction, or if it is contrary to
instructions to give the information,
courteously direct the person to the office
of the official in charge for further
attention.
361
Accept all mail handed back by
customers and pickup undeliverable mail. If
undeliverable, return it to the
delivery unit for proper handling. If the mail was
misdelivered on the route, see that
proper delivery is effected.
362
Return to the delivery unit all
articles found loose in mail or in collection and
relay boxes. Return also any envelope
or wrapper which may pertain to the
loose article.